What is Messi Jewelry’s warranty and return policy?

We provide a 12-month quality warranty service for all jewelry products, starting from the date of purchase. This warranty covers potential defects in craftsmanship or materials that may occur under normal use conditions.

Each lab-grown diamond we sell comes with a certification report issued by the International Gemological Institute (IGI). This report remains valid for a lifetime, providing enduring proof of the diamond's quality characteristics.

If a product sustains damage or quality issues caused by non-human factors during the warranty period, we will provide corresponding repair or replacement services upon verification. The specific assessment will be conducted based on the actual circumstances.

Our professional diamond sales team provides ongoing support throughout our collaboration, assisting with product inquiries, after-sales follow-up, and related matters. Please store the product certificates and purchase receipts properly for future reference when needed.

The above policies are designed to provide customers with clear quality assurance. Specific terms are subject to the formal agreement established at the time of purchase. If you have any questions, please feel free to contact our customer service team for consultation.