Return & Exchange Policy
Address Changes
If you need to change the shipping address, please contact us. We can change the address up until your order leaves our facility!
Quality Problem & Wrong Items
Please confirm whether there are any quality problems within 7 days after receiving the goods. If there are any problems, please contact us.
If the incorrect size or color is selected by you and sent out to you, messijewelry.co is not responsible for replacing these items.
Product Image Disclaimer
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.
Cancellations/Returns
Please note that once your order has been submitted we will immediately begin design and production on the personalized items. If you would like to cancel your purchase AFTER design has started, your order is subject to a 50$ restocking fee per Normal item(Additional charges apply for complex designs). If you request a cancellation of the order which has been put into production, please understand that a refund or return of a product will not be available.
All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Exchange & Return
Our personalized item cannot be returned unless it is defective or damaged upon receipt. Please refer our Return Policy on Damaged Items or please contact our customer service for return.
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
· Products are damaged by misuse, mishandling, or poor maintenance.
· Personal Reasons due to changed mind, personal taste, etc.
· Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged upon receipt.
Custom Grillz
Each grillz piece is handcrafted for your unique mold.
Consult with your dentist before placing an order for dental grills.
Cancellation & Refund Policy
Partial Refund: A 10% cancellation fee will be applied if the cancellation is requested before the mold is shipped.
No Refund After Mold Return: Once the mold are returned and confirmed, the order is in production, no cancellations or refunds are allowed.
Oder Holding: The order will be held if we have not received good mold impressions within 60 days of your order, the payment will not be refunded. We will continue to processyour order after receving your mold back.
Warranty Fitting & Adjustments
Upon receiving the completed custom grill,
We can redo/adjust/refit grillz if the mold was the issue, but refunds are not available.（Redoing the whole grillz requires extra fee if the mold was the issue）
One free adjustment is offered, excluding single/double caps and iced-out grillz. Additional adjustments will incur a fee to cover re-plating, shipping, and insurance.
Free adjustments are not available for any handset iced out grillz. Each piece is custom made to order.
Customer Responsibilities
Customers are responsible for providing us with a good mold impression. Our grillz are custom made to exactly fit the impressions we receive.
Grillz care: Remove while eating/sleeping and clean daily for longevity.
Disclaimers:
· All sales are final after 90days from receipt.
· coreserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact our Customer Service Representatives.
Last updated on 2025-11-28
Company Address: Room B5, B6, B7, B8, Building 2, No. 137, Xinxing 2nd Road, Wuzhou, GuangXi, China.
Time: Mon.- Fri. 9:00 AM - 6:00 PM
Service Email: info@messijewelry.com
Contact Us
Tel.: +86 15878079646
Email: info@messijewelry.com
WhatsApp：+86 15878079646
Company Address: Room B5, B6, B7, B8, Building 2, No. 137, Xinxing 2nd Road, Wuzhou, GuangXi, China.
One of the experienced lab grown diamond manufacturers, Messi Jewelry is always working for your satisfaction, welcome to negotiate business cooperation with us.